Renee Covi
About Renee Covi
Renee Covi serves as the Operations Lead at Infinitus Systems, Inc., bringing extensive experience from her previous roles in customer service and operations at companies like Wells Fargo, Amazon, and Capital One.
Current Role at Infinitus Systems
Renee Covi serves as the Operations Lead at Infinitus Systems, Inc. since 2022. In this role, she is responsible for overseeing operational processes and ensuring efficiency within the organization. Her experience in various leadership positions in customer service and operations contributes to her effectiveness in this role.
Previous Experience at EarnUp
Renee Covi worked at EarnUp as the Head of Customer Service and Business Operations for a period of six months in 2020. During her tenure, she focused on enhancing customer service strategies and improving business operations to better serve clients in the San Francisco Bay Area.
Career at Wells Fargo Bank
Renee Covi held multiple positions at Wells Fargo Bank over several years. She served as SVP for Contact Center Marketing, Customer Experience, and Online Customer Service from 2008 to 2013. She later became EVP, Contact Center Executive from 2018 to 2020. Additionally, she was SVP for Online Banking and Investment Product Development from 2003 to 2008 and SVP for Product Management Online Public Site from 2003 to 2005. Her roles contributed to enhancing customer engagement and service delivery.
Experience at Amazon
Renee Covi worked at Amazon as the Director of Payment Risk Operations from 2021 to 2022. In this position, she managed operations related to payment risk, contributing to the company's efforts to mitigate financial risks associated with transactions.
Education and Expertise
Renee Covi earned her MBA from UCLA Anderson School of Management, where she studied Marketing and Accounting. She also holds a BA in Psychology from Harvard University. Her educational background supports her expertise in operations, customer service, and business strategy.
Leadership Role at Capital One
Renee Covi served as Managing VP/EVP, Head of Retail Bank Contact Center & Market Area President at Capital One from 2013 to 2016. In this capacity, she led initiatives to improve customer service operations and enhance the overall customer experience in the Greater Philadelphia Area.