Mike Murphy
About Mike Murphy
Mike Murphy is a Support Specialist II at Influitive, with a background in technical support and information systems management. He has worked at Apple and True Help InterNetwork Corp, and holds a Certificate in Computer Science from Dalhousie University.
Current Role at Influitive
Mike Murphy serves as a Support Specialist II at Influitive, a position he has held since 2020. He operates from the Halifax, Canada Area and is responsible for providing technical support and assistance to users. His role involves troubleshooting issues, guiding users through product features, and ensuring a positive customer experience.
Previous Experience at Apple
Prior to his current role, Mike worked at Apple as a Technical Specialist from 2014 to 2019. During his five years in this position, he was based in Halifax, Canada Area. His responsibilities included assisting customers with technical inquiries, providing product support, and enhancing customer satisfaction through effective communication and problem-solving.
Career at True Help InterNetwork Corp
Mike served as the Information Systems Manager at True Help InterNetwork Corp from 2003 to 2013. Over the course of ten years, he managed various information systems and contributed to the organization’s technological infrastructure. His role involved overseeing system operations and ensuring efficient information management.
Education and Certification
Mike studied at Dalhousie University, where he obtained a Certificate in Computer Science. His studies took place from 2001 to 2003, equipping him with foundational knowledge and skills in computer science that have supported his career in technical roles.
Technical Expertise at Apple
Since 2019, Mike has been working as a Technical Expert at Apple, continuing his career in the technology sector. His role involves providing advanced technical support and solutions to customers, further demonstrating his expertise in technical problem-solving and customer service.