Nana Ren
About Nana Ren
Nana Ren is an Implementation Project Manager with a background in marketing and communications. She has extensive experience in customer enablement and success management, applying user-centric principles to enhance client experiences.
Work at Influitive
Nana Ren has been serving as an Implementation Project Manager at Influitive since 2020. In this role, she focuses on delivering exceptional customer experiences and driving successful product launches. She conducts informative and engaging training workshops to empower clients in effectively utilizing the Influitive platform. Her responsibilities include proactively engaging with clients to identify their organizational and departmental needs, providing expert guidance to enhance customer enablement and success management.
Previous Experience at Gravitas Financial Inc.
Nana Ren worked at Gravitas Financial Inc. in two capacities. Initially, she served as a Marketing Coordinator from 2016 to 2017 for 10 months, and later as a Marketing and Communications Specialist from 2017 to 2018 for 8 months. During her time at Gravitas, she contributed to marketing initiatives and communications strategies, enhancing the company's outreach and engagement efforts within the financial sector.
Background in Account Management
Nana Ren has a background in account management, having worked at Barrett and Welsh Inc. in various roles. She served as an Account Supervisor from 2018 to 2019 for 1 year and later as an Account Director from 2019 to 2020 for 10 months. In these positions, she was responsible for managing client accounts, developing strategies to meet client needs, and ensuring the delivery of high-quality services.
Education and Expertise
Nana Ren holds an Honours Bachelor of Arts (B.A.) from the University of Toronto, where she studied from 2010 to 2015. Additionally, she attended Centennial College from 2012 to 2013. She is currently pursuing User Experience Design at BrainStation since 2018. Her educational background, combined with her strong skill set in customer enablement and success management, equips her to apply design thinking and user-centric principles effectively in her work.
Skills and Problem-Solving Approach
Nana Ren possesses a strong skill set in customer enablement and success management within SaaS, agency, and corporate environments. She applies design thinking and user-centric principles to create solutions that meet end-user needs. Ren thrives on challenges and is recognized as a resilient problem-solver and team player, proactively engaging with clients to identify and address their needs.