Alejandra Cubides Lièvano
About Alejandra Cubides Lièvano
Alejandra Cubides Lièvano is a Customer Experience Specialist with experience in various customer service roles across different companies. She has worked in Bogotá, Miami, and New York City, and holds degrees in Law and International Relations.
Work at Influur
Alejandra Cubides Lièvano has been employed at Influur as a Customer Experience Specialist since 2023. In this role, she focuses on enhancing customer interactions and ensuring satisfaction. Her position is remote, allowing her to work from Miami, Florida. Alejandra's responsibilities include managing customer inquiries and improving service delivery.
Previous Experience in Customer Service
Before joining Influur, Alejandra worked at several organizations in customer service roles. She was a Customer Service Agent at Callzilla - The Quality-First Contact Center for three months in 2021. Following this, she served as a Customer Care Specialist at Atlantic Quantum Innovations for one year, from 2022 to 2023. Additionally, she worked as a Customer Experience Specialist at CLEVERMAN for six months in 2023. These roles contributed to her expertise in customer experience management.
Education and Expertise
Alejandra studied at Jessup University, where she focused on Law and participated in the Law Moot Court, achieving recognition in the Contest 2020. She also attended Universidad Jorge Tadeo Lozano, where she studied International Relations. Her educational background supports her skills in customer experience and service delivery.
Technical Support Experience
In addition to her customer service roles, Alejandra worked as a Technical Support Specialist at Accedo for nine months in 2021. This position involved providing technical assistance and support, further enhancing her ability to address customer needs effectively.