Abigail Whyte
About Abigail Whyte
Abigail Whyte serves as the Delivery Director at Influx, where she manages a team of Delivery Managers and Client Success Managers, focusing on enhancing customer satisfaction. With a background in Psychology and extensive experience in customer support, she has been with Influx since 2016 and has previously worked at Research Strategies.
Work at Influx
Abigail Whyte has been serving as the Delivery Director at Influx since 2020. In this role, she manages a team that includes five Delivery Managers and two Client Success Managers. Her responsibilities involve overseeing the delivery of services and ensuring that client expectations are met. Abigail has been instrumental in implementing changes aimed at enhancing customer support and overall client success. Prior to her current position, she worked as a Delivery Manager at Influx from 2016, contributing to the company's growth and service delivery.
Education and Expertise
Abigail Whyte earned her Bachelor of Science (B.Sc.) in Psychology from Northern Caribbean University, where she studied from 2007 to 2010. Her educational background provides her with a strong foundation in understanding human behavior, which is beneficial in her roles focused on customer satisfaction and team management. This expertise supports her efforts in driving improvements in customer service and client relations.
Background
Before joining Influx, Abigail Whyte worked at Research Strategies as a Field Officer from 2014 to 2020. During her six years in this role, she gained valuable experience in managing projects and engaging with clients. Her background in field operations has contributed to her skills in team management and client success strategies, which she has applied in her current position at Influx.
Achievements
In her role at Influx, Abigail Whyte has overseen a team that has expanded to over 200 employees. Her leadership has focused on driving improvements in customer satisfaction, reflecting her commitment to enhancing client experiences. Through her management of Delivery Managers and Client Success Managers, she has played a key role in implementing effective changes that support the company's objectives.