Basilius Brodjonegoro
About Basilius Brodjonegoro
Basilius Brodjonegoro is an Operations Manager at Influx Inc., where he has worked since 2015, initially starting as a Customer Support Agent. He holds an MBA from Institut Teknologi Bandung and focuses on improving client and customer experiences through innovative operational strategies.
Current Role as Operations Manager
Brodjonegoro serves as the Operations Manager at Influx Inc., a position he has held since 2015. In this role, he focuses on enhancing operational efficiency and client satisfaction. His responsibilities include overseeing the development and implementation of innovative operational strategies that improve customer experiences. He plays a key role in managing teams and ensuring that operational goals align with the company's objectives.
Experience at Influx Inc.
Brodjonegoro began his career at Influx Inc. in 2015 as a Customer Support Agent, where he worked for six months. His experience in customer support provided him with valuable insights into client needs and expectations. This foundational role contributed to his understanding of operational dynamics, which he later applied in his current managerial position.
Education and Expertise
Brodjonegoro earned a Master of Business Administration (MBA) with a focus on Marketing/Marketing Management from Institut Teknologi Bandung (ITB). He studied there from 2009 to 2012. His academic background equips him with a strong understanding of marketing principles, which he integrates into his operations management practices.
Contributions to Operational Models
Brodjonegoro contributed to the development of Influx's on-demand support operations model. This model encompasses a comprehensive approach that includes people, training, management, data, and insights. His work in this area has been instrumental in shaping the operational framework that supports Influx's service delivery.
Interests in Human Behavior
Brodjonegoro possesses a keen interest in understanding human behavior and its complexities. This interest informs his approach to operations management, allowing him to create strategies that resonate with both clients and customers. His focus on human behavior enhances his ability to develop effective operational solutions.