Cavell Morgan
About Cavell Morgan
Cavell Morgan is a Delivery Director at Influx, where he has worked since 2022. He holds a Bachelor's degree in Business Administration and Management from The University of the West Indies and has over six years of experience in customer relationship management and sales.
Work at Influx
Cavell Morgan has been serving as Delivery Director at Influx since 2022. In this role, he oversees the delivery process, ensuring that client expectations are met. His previous position at Influx was as Delivery Manager from 2020 to 2022, where he developed skills in managing client relationships and delivery strategies. Morgan's experience at Influx highlights his commitment to enhancing customer satisfaction and operational efficiency.
Education and Expertise
Cavell Morgan holds a Bachelor's degree in Business Administration and Management from The University of the West Indies. His educational background supports his extensive experience in customer relationship management, particularly in speech analytics. Morgan's academic training complements his practical skills, enabling him to effectively coach and mentor team members throughout the sales cycle.
Background
Cavell Morgan has over six years of experience working with both B2B and B2C clients across various industries. Prior to his current role, he worked at Centerfield as a Senior Sales Manager from 2017 to 2019, where he gained valuable insights into sales management. He also worked at Xerox as a Senior Quality Assurance Analyst from 2012 to 2016, which provided him with a strong foundation in quality assurance and analytical skills.
Coaching and Mentoring
In his current role, Cavell Morgan focuses on coaching and mentoring team members through the full sales cycle, from prospecting to closing. He emphasizes a customer-oriented approach, helping start-up sales teams and businesses expand their customer base. His dedication to developing talent within his team reflects his commitment to fostering growth and success in sales.
Analytical Skills and Problem-Solving
Cavell Morgan leverages his analytical skills and problem-solving abilities to identify and resolve issues during the delivery process. His expertise in managing complex delivery challenges allows him to enhance operational effectiveness and improve client satisfaction. This focus on analytical thinking is a key component of his approach to delivery management.