Diana Mbaisi
About Diana Mbaisi
Diana Mbaisi is a Customer Support Agent at Influx in Nairobi, where she has worked since 2020. She holds a Bachelor's degree in Tourism and Hospitality Management from Egerton University and a Diploma in Business Administration and Management from the Kenya Institute of Management.
Work at Influx
Diana Mbaisi has been employed at Influx as a Customer Support Agent since 2020. Her role involves assisting customers and addressing their inquiries, ensuring a high level of service is maintained. Based in Nairobi, she has contributed to the company's customer service efforts for four years.
Previous Experience at The Boma Hotels
Before her current position, Diana Mbaisi completed a three-month internship at The Boma Hotels in Kenya in 2015. During this time, she gained practical experience in the hospitality industry, which provided her with foundational skills relevant to customer service.
Education at Egerton University
Diana Mbaisi earned a Bachelor's degree in Tourism and Hospitality Management from Egerton University, where she studied from 2012 to 2016. This four-year program equipped her with knowledge and skills pertinent to the tourism and hospitality sectors.
Diploma from Kenya Institute of Management
Diana Mbaisi obtained a Diploma in Business Administration and Management from the Kenya Institute of Management. She completed this one-year program from 2017 to 2018, which provided her with essential business management skills.