Eva Mai
About Eva Mai
Eva Mai is a Customer Support Agent at Influx, where she has worked since 2021. She has extensive experience in sales and management roles at HENRY WEST FURNITURE LTD and possesses skills in project management and digital marketing.
Work at Influx
Eva Mai has been employed at Influx as a Customer Support Agent since 2021. In this role, she utilizes her skills in customer support to assist clients effectively. Her experience in customer relations and project management contributes to her ability to address customer needs and enhance their experience.
Previous Experience at HENRY WEST FURNITURE LTD
Eva Mai worked at HENRY WEST FURNITURE LTD from 2013 to 2019. She held the position of Showroom Manager for three years, where she managed showroom operations at the Kellico Complex on Mombasa Road. Following this role, she served as Sales Director for another three years, overseeing sales strategies and team performance in the same location.
Education and Expertise
Eva Mai has a solid educational background in business and marketing. She studied at the Nairobi Institute of Business Studies, earning a Diploma in Business Administration and Management from 2005 to 2006. She also attended the African Institute of Research and Development Studies, where she achieved an Intermediate Certificate in Accounting in 2010. In 2015, she completed a Professional Diploma in Digital Marketing from the Digital Marketing Institute.
Skills and Philosophy
Eva Mai possesses skills in project management and sales, which complement her customer support role. She emphasizes the importance of internal positivity in fostering good customer relations. Her belief that positivity attracts positivity influences her approach to interactions with customers, aiming to create a supportive and engaging environment.
Early Career Experience
Before her tenure at HENRY WEST FURNITURE LTD, Eva Mai worked at Woodcharm as an Administrative Assistant and Marketer in 2011 for six months. This early experience contributed to her skills in administration and marketing, laying the foundation for her subsequent roles in customer support and management.