Farida Ulfa
About Farida Ulfa
Farida Ulfa is a Customer Support Agent at Influx, where she has worked remotely since 2021. With a background in sales and strong English communication skills, she effectively addresses customer needs and enhances service delivery.
Work at Influx
Farida Ulfa has been employed at Influx as a Customer Support Agent since 2021. In this role, she leverages her background in sales to enhance her understanding of customer needs and improve service delivery. Her position allows her to engage with customers effectively while working remotely from Australia.
Education and Expertise
Farida Ulfa holds a Bachelor of Education (BEd) in English/Language Arts Teacher Education from Universitas Pakuan, which she completed from 2014 to 2019. Her educational background supports her strong skills in English and English grammar, which are essential in her customer support role. Additionally, she possesses expertise in event planning, further complementing her capabilities in customer service.
Background in Sales
Farida has a solid background in sales, having worked as a Sales Administrator at A1 Premium Telecom from 2019 to 2020. This experience has equipped her with valuable insights into customer interactions and sales processes, which she applies in her current role at Influx.
Previous Experience at MR. D.I.Y.
Before joining Influx, Farida worked as an Assistant Supervisor at MR. D.I.Y. Indonesia for eight months from 2020 to 2021. During her time there, she gained experience in supervising staff and managing customer interactions, which contributed to her skill set in customer support.