Florence Chepkemoi Maritim
About Florence Chepkemoi Maritim
Florence Chepkemoi Maritim is a Customer Service Specialist with extensive experience in the information technology and services industry. She has held various roles in customer service and data entry, and she holds a Bachelor of Business Management with a focus in finance and banking from Moi University.
Work at Influx
Florence Chepkemoi Maritim has been employed at Influx as a Customer Service Specialist since 2021. In this role, she applies her extensive experience in customer service to enhance client interactions and support. Her responsibilities include managing customer inquiries and ensuring a high level of service delivery.
Previous Experience in Customer Service
Before joining Influx, Florence worked in various customer service roles. She served as a Customer Service Specialist at CCI Kenya from 2020 to 2021. Prior to that, she was a Service Agent at Samasource for three years, from 2017 to 2020. Her earlier positions include working as a Personal Assistant at Britam and as a Contact Center Agent at SIMBA TECHNOLOGIES LIMITED.
Education and Expertise
Florence holds a Bachelor of Business Management with a focus in finance and banking from Moi University. Her educational background supports her expertise in customer relationship management and team leadership within the information technology and services sector.
Skills in Customer Relationship Management
Florence possesses strong skills in Customer Relationship Management (CRM) and is proficient in Microsoft Office. These skills enable her to effectively manage customer interactions and maintain organized records, contributing to improved service outcomes.
Background in Data Entry
Florence began her career in data entry, working as a Data Entry Clerk at Gibb Africa for one month in 2013. This role provided her with foundational skills in data management, which she has built upon in her subsequent customer service positions.