Gladys Mumbua
About Gladys Mumbua
Gladys Mumbua is a Technical Support Engineer and Account Manager with a background in Web Development and Software Engineering. She has over eight years of experience at Influx Inc. and has previously worked as an IT Intern at East African Packaging Industries Ltd.
Current Role at Influx Inc.
Gladys Mumbua has been employed at Influx Inc. since 2016, where she serves as a Technical Support Engineer and Account Manager. In this dual role, she combines her technical expertise with client management skills. Her responsibilities include providing on-demand support operations, managing teams, training personnel, and delivering data insights to enhance client satisfaction.
Educational Background
Gladys Mumbua has a solid educational foundation in computer science and web development. She earned a Bachelor of Science degree in Computer Science from Daystar University, where she studied from 2010 to 2014. Following this, she completed a one-year program in Web Development and Software Engineering at Freecodecamp from 2016 to 2017.
Previous Experience at East African Packaging Industries Ltd
Before her current role, Gladys Mumbua worked as an IT Intern at East African Packaging Industries Ltd in Nairobi, Kenya, for a duration of two months in 2014. This early experience provided her with foundational skills in the IT sector and set the stage for her future career in technical support and account management.
Skills and Expertise
Gladys Mumbua possesses a blend of technical and client-facing skills, which are essential for her current role. Her expertise includes technical support operations, team management, training, and data analysis. This combination allows her to effectively address client needs while also contributing to operational efficiency.
High School Education
Gladys Mumbua completed her secondary education at Matungulu Girls' High School. This foundational education contributed to her academic and professional development, paving the way for her future studies in computer science and web development.