Harriet Kwamboka
About Harriet Kwamboka
Harriet Kwamboka is a Customer Support Executive with a background in the financial services industry. She has expertise in Customer Relationship Management and has held various roles in customer service since 2014.
Work at Influx
Harriet Kwamboka has been employed at Influx as a Customer Support Executive since 2020. In this role, she utilizes her expertise in customer relationship management and customer retention to enhance customer satisfaction. Her responsibilities include addressing customer inquiries, resolving issues, and ensuring a positive customer experience. Her background in the financial services industry supports her understanding of customer needs within this sector.
Education and Expertise
Harriet Kwamboka studied at Maasai Mara University, where she earned a Bachelor of Arts in Economics from 2009 to 2013. She also attended Lugulu Girls' High School from 2004 to 2007. Her educational background, combined with her expertise in customer relationship management and customer retention, equips her with the skills necessary to excel in customer support roles.
Background
Harriet Kwamboka has a demonstrated history of working in the financial services industry. Her career includes positions at various organizations, such as Cytonn Investments, where she worked as a Financial Advisor for seven months in 2017, and KCB Bank Group, where she served as a Bancassurance Officer for two years from 2015 to 2017. She also worked at Airtel as a Customer Service Executive in 2014 and at Ecom Services Ltd as a Customer Service Associate from 2018 to 2019.
Achievements
Harriet Kwamboka possesses strong analytical skills that aid in understanding and improving customer service processes. She is proficient in Microsoft Word, which supports her administrative capabilities in customer service roles. Additionally, her negotiation skills enhance her ability to effectively resolve customer issues, contributing to her success in customer support.