Heri Yanto
About Heri Yanto
Heri Yanto is a Delivery Manager with over four years of experience at Influx, leading a team of more than 40 Customer Service agents in the APAC region. He holds a Bachelor's degree in Computer Information Systems from Universitas Multi Data Palembang and has held various managerial roles in sales and operations across several companies in Indonesia.
Work at Influx
Heri Yanto has been serving as a Delivery Manager at Influx since 2020. In this role, he leads a team of over 40 Customer Service agents along with several team leaders across the APAC region. His responsibilities include overseeing service delivery, ensuring customer satisfaction, and managing team performance. His leadership is focused on optimizing operations and enhancing the overall customer experience.
Education and Expertise
Heri Yanto earned a Bachelor's degree in Computer Information Systems from Universitas Multi Data Palembang (UMDP), completing his studies from 2005 to 2009. This educational background provides him with a solid foundation in technology and systems, which supports his current role in managing customer service delivery and team operations.
Professional Background
Heri Yanto has a diverse professional background with experience in various managerial roles. Before joining Influx, he worked at Thamrin Group as a Sales Manager from 2017 to 2019 and held the position of Branch Head from 2011 to 2013. He also served as Branch Head at Astra UD Trucks from 2013 to 2015 and as a Salesperson at PT Astra International Tbk - TSO Auto2000 from 2007 to 2009. Additionally, he worked as an Area Sales Manager at Oriflame Cosmetics from 2010 to 2011.
Skills and Interests
In his free time, Heri Yanto focuses on learning about Web Development and engages in several small web projects. This interest in technology complements his professional expertise and contributes to his understanding of customer service in a digital context.