Ifa Nuzulul Rohmah
About Ifa Nuzulul Rohmah
Ifa Nuzulul Rohmah is a Customer Support Agent with extensive experience managing international client communications. She has worked at Influx since 2020 and previously interned at PT. Bank BRISyariah in 2017, while holding a Bachelor's degree in International Accounting from Universitas Jenderal Soedirman.
Work at Influx
Currently, Ifa Nuzulul Rohmah serves as a Customer Support Agent at Influx, a role she has held since 2020. In this position, she manages customer support for five different clients across various industries, including logistics, cosmetics, bed-in-a-box, SaaS, and video-making applications. Her responsibilities include addressing customer inquiries and participating in meetings and training sessions aimed at improving service delivery and resolving backlogs.
Education and Expertise
Ifa Nuzulul Rohmah obtained a Bachelor's degree in International Accounting from Universitas Jenderal Soedirman, where she studied from 2014 to 2020. Her educational background has provided her with a solid foundation in accounting principles, which she applies in her customer support role. She has developed expertise in managing customer communications using tools such as Zendesk and Intercom App.
Background
Ifa began her professional journey with an internship at PT. Bank BRISyariah in 2017, where she worked for one month in Purwokerto, Central Java, Indonesia. This early experience introduced her to customer service dynamics and set the stage for her subsequent roles. Since joining Influx, she has gained experience working with a diverse range of international clients, including companies from Australia, the US, and New Zealand.
Technical Skills
In her role as a Customer Support Agent, Ifa Nuzulul Rohmah utilizes various back-end tools to enhance customer service efficiency. She has gained proficiency in platforms such as Shopify, Zeus, and ShipBob, which she employs to manage client operations effectively. Her technical skills enable her to streamline processes and improve customer interactions.