Jessica Novia
About Jessica Novia
Jessica Novia is a Customer Support Specialist with experience in logistics and e-commerce. She has worked for various companies, including HSBC and IDP Education Ltd, and is currently employed at Influx while working remotely from Indonesia.
Work at Influx
Jessica Novia has been employed at Influx as a Customer Support Specialist since 2020. In this role, she provides support for clients in the e-commerce sector. Her position involves addressing customer inquiries and ensuring a high level of service. Jessica works remotely from Indonesia, allowing her to support Australian clients effectively.
Previous Experience in Customer Support
Before joining Influx, Jessica Novia gained valuable experience in customer support by working for an Australian shipping company. She was initially assigned as a Customer Support representative and later spent three months in the Network Operation division. This experience equipped her with skills relevant to logistics and client management.
Background in Banking and Education Consulting
Jessica Novia worked at HSBC as a Personal Banking Officer from 2017 to 2018 in Indonesia. Her role involved assisting clients with banking needs and services. Following her time at HSBC, she served as an Education Consultant for IDP Education Ltd from 2018 to 2020, where she guided students seeking education opportunities in Australia.
Educational Qualifications
Jessica Novia holds a Bachelor’s Degree in Economics and Finance from RMIT University, where she studied from 2015 to 2016. Prior to that, she completed a Diploma in Business, Management, Marketing, and Related Support Services at the Singapore Institute of Management from 2013 to 2015. Her educational background supports her expertise in customer support and client relations.