Lavender Atieno
About Lavender Atieno
Lavender Atieno is a Customer Service Representative who works remotely and specializes in customer retention and satisfaction. She holds a Bachelor's degree in English Language and Literature from Kenyatta University and a Diploma in Digital Marketing from the Africa Digital Media Institute.
Work at Influx
Lavender Atieno has been employed at Influx as a Customer Service Representative since 2019. In this role, she works 100% remotely, providing high-level customer support. Her responsibilities include responding to customer inquiries through ticket systems and follow-up emails. She focuses on customer retention by achieving set KPIs and enhancing customer satisfaction. Additionally, she escalates customer issues to the relevant departments to ensure efficient problem resolution.
Current Role at Food Virtual
In addition to her position at Influx, Lavender Atieno serves as Team Captain at Food Virtual since 2019. In this capacity, she leads a team, overseeing operations and ensuring that customer service standards are met. Her experience in customer service roles contributes to her effectiveness in managing team dynamics and addressing customer needs.
Previous Experience in Customer Service
Before joining Influx, Lavender Atieno worked as a Customer Service Representative at Horizon Contact Centers Ltd from 2016 to 2017. Her earlier experience includes serving as an Executive Management Assistant at Kenya Pipeline Company Limited from 2011 to 2013. These roles provided her with foundational skills in customer service and management support.
Education and Expertise
Lavender Atieno studied at the Africa Digital Media Institute (ADMI), where she earned a Diploma in Digital Marketing and Online Advertising in 2018. She also holds a Bachelor's degree in English Language and Literature from Kenyatta University, which she completed from 2013 to 2016. Her educational background supports her expertise in customer communication and digital marketing strategies.