Lexi Horn
About Lexi Horn
Lexi Horn is the Head of Accounts, Global at Influx, where she has worked since 2022. She previously held leadership roles in customer success at Blenders Eyewear and has a background in client management and performance metrics.
Work at Influx
Lexi Horn serves as the Head of Accounts, Global at Influx since 2022. In this role, she leads a global team focused on client onboarding, account management, and continuous improvement. Her responsibilities include enhancing the end-to-end client experience and ensuring that client management processes align with the needs of key growth clients. Horn's leadership emphasizes structured performance metrics and reporting to maintain consistency and transparency within the organization.
Previous Experience at Blenders Eyewear
Before joining Influx, Lexi Horn held multiple roles at Blenders Eyewear from 2017 to 2022. She started as a Customer Success Manager and was promoted to Director of Customer Success. In these positions, she developed and monitored standards for Client Management Plans and established performance metrics to enhance client satisfaction. Horn played a crucial role in scaling her team from 0 to over 50 members and contributed to the company's acquisition at a valuation exceeding $90 million.
Background in Client Support and Marketing
Lexi Horn's career began at Zenefits, where she worked as a Client Support Associate III from 2015 to 2016. In this role, she focused on client support and established structured performance metrics. Additionally, she interned at RacoWireless as a Marketing Intern in 2014, where she gained experience in marketing strategies. Her early career laid the foundation for her later success in customer success and account management.
Education and Expertise
Lexi Horn earned a Bachelor of Arts in Political Science and Government from Arizona State University, where she studied from 2013 to 2015. Prior to that, she attended Westminster College for a year, focusing on Theatre/Theater. Her educational background supports her expertise in client management and organizational strategy, allowing her to act as the voice of the client in strategic planning and product innovation.