Lucy Mngolia
About Lucy Mngolia
Lucy Mngolia is a Customer Service Specialist currently employed at Influx Inc. in Collingwood, Victoria, Australia, with a background in operations and logistics from Ecobiz Enterprises and extensive experience in customer service at Kenya Power.
Work at Influx
Lucy Mngolia has been employed at Influx Inc. as a Customer Service Specialist since 2019. In this role, she is responsible for managing customer inquiries and providing support to enhance customer satisfaction. Her position is based in Collingwood, Victoria, Australia, where she applies her extensive experience in customer service to meet the needs of clients.
Previous Experience in Customer Service
Before joining Influx, Lucy worked as a Customer Service Officer at Kenya Power from 2009 to 2017. During her eight years in this role, she developed skills in handling customer complaints, providing information, and ensuring service delivery. This experience laid a strong foundation for her career in customer service.
Operations and Logistics Experience
Lucy also served as an Operations and Logistics Officer at Ecobiz Enterprises in Nairobi. In this position, she was involved in coordinating logistics and managing operational tasks, further broadening her expertise in service delivery and operational efficiency.
Educational Background
Lucy completed her secondary education at Kenya High School from 2004 to 2007. This educational background provided her with essential skills and knowledge that have contributed to her professional development in customer service and operations.
International Work Experience
Lucy Mngolia has gained international work experience through her roles in both Kenya and Australia. This diverse background has equipped her with a unique perspective on customer service practices and operational strategies across different cultural contexts.