Maria Paula Soares Alves
About Maria Paula Soares Alves
Maria Paula Soares Alves is an Implementation Manager with expertise in ITIL, Kanban, CRM, and Azure Cloud. She has a strong background in agile methodologies and continuous improvement, having worked in various roles at IBM and Ambev Tech.
Work at Influx
Maria Paula Soares Alves has been serving as an Implementation Manager at Influx since 2022. In this role, she is responsible for overseeing the implementation of solutions, ensuring that projects meet quality standards and are delivered effectively. She utilizes her expertise in CRM and Azure Cloud to enhance customer experience strategies, focusing on integration, adoption, retention, and customer satisfaction. Her position involves collaboration with the sales team to identify new business opportunities and facilitate a smooth transition from sales to implementation.
Education and Expertise
Maria Paula Soares Alves studied at Universidade de Franca, where she obtained a Bachelor's degree in Journalism from 2019 to 2022. She possesses knowledge in ITIL and Kanban methodologies and has expertise in CRM systems and Azure Cloud. Additionally, she is certified in Scrum and Lean Six Sigma, applying agile practices and continuous improvement techniques in her projects. Her educational background and certifications support her role in managing implementations and enhancing customer experiences.
Background
Maria Paula Soares Alves has a diverse professional background with experience in various roles across multiple organizations. She worked at IBM as a Business Analyst and later as a Customer Success Analyst from 2014 to 2017. Following her time at IBM, she held several positions at Ambev Tech, including Incident Manager, Service Request Manager, and Service Delivery Manager from 2021 to 2022. Additionally, she served as a Project Manager at Fundação Zerrenner from 2018 to 2019. Her career path reflects a strong focus on customer success and project management.
Achievements
Throughout her career, Maria Paula Soares Alves has been involved in developing and executing customer experience strategies that enhance integration and retention. She monitors and evaluates implementation performance using metrics and key performance indicators, ensuring the quality and effectiveness of delivered solutions. Her collaborative approach with sales teams has contributed to identifying new business opportunities and facilitating smooth transitions from sales to implementation.