Maryann Chao
About Maryann Chao
Maryann Chao is a Customer Support Agent at Influx in Nairobi, Kenya, with expertise in the Opera reservation system and a background in hospitality management. She is fluent in German and has a strong commitment to professional development.
Work at Influx
Maryann Chao has been employed at Influx as a Customer Support Agent since 2021. Based in Nairobi, Kenya, she has accumulated three years of experience in this role. Her responsibilities include managing customer inquiries and providing support, leveraging her expertise in the Opera reservation system, which is essential for hospitality-related services.
Education and Expertise
Maryann Chao studied at Maseno University, where she earned a degree in Hotel and Institution Management with IT and Hospitality Administration/Management from 2012 to 2016. Additionally, she completed a course in Eco-tourism. She also studied German Language and Literature at the Goethe Institute in 2012 and pursued Criminal and Forensics Studies at the Kenya Institute of Studies in Criminal Justice, both for 11 months.
Background in Customer Service
Maryann has a diverse background in customer service roles. Prior to her current position at Influx, she worked as a Guest Services Associate at Mövenpick Hotels & Resorts from 2018 to 2020. She also served as a Call Agent at eCore Services for two months in 2021 and held the position of Deputy Presiding Officer at the Independent Electoral Commission in 2017.
Skills and Proficiencies
Maryann Chao possesses strong report-writing skills developed through her extensive experience in customer service. She is proficient in the Opera reservation system, which aids her in effectively handling customer inquiries. Additionally, her fluency in German enhances her ability to communicate with international customers, further supporting her role in customer service.
Career Development and Motivation
Maryann is known for her adaptability and motivation in seeking opportunities for learning and career growth. Her background in front-to-back office operations contributes to her comprehensive understanding of customer service processes, allowing her to effectively address customer needs and improve service delivery.