Muhammad Ali Albana
About Muhammad Ali Albana
Muhammad Ali Albana is a Customer Support Agent at Influx in Australia, with a diverse background in customer service and social media analysis. He has previously managed multiple centers at Wall Street English Indonesia and has worked in various roles in the customer support and social media sectors.
Work at Influx
Muhammad Ali Albana has been employed at Influx as a Customer Support Agent since 2021. He has accumulated three years of experience in this role while working in Australia. His responsibilities include providing customer support and ensuring client satisfaction.
Previous Experience in Customer Support
Prior to joining Influx, Muhammad managed three centers at Wall Street English Indonesia. His roles included overseeing operations at Pondok Indah Mal, Kota Kasablanka, and Alam Sutera while stationed at the Head Office in SCBD. His experience in customer service roles spans several years.
Social Media Analysis Background
Muhammad worked as a Social Media Analyst at STATSIT from 2018 to 2021 in Singapore. He also freelanced in this capacity at STATSIT starting in July 2018. His work involved analyzing social media trends and contributing to the company's online presence.
Education and Expertise
Muhammad studied at Universitas Islam Bandung, where he earned a degree in Science of Communication, achieving S. Ikom. His education spanned from 2008 to 2014, providing him with a foundation in communication strategies and practices.
Career Progression at Wall Street English
Muhammad's career at Wall Street English Indonesia included multiple roles. He served as a Service Officer from 2015 to 2017 in the Bandung Area, then as a Center Administrator for five months in 2017. He later held the position of Area Center Administrator from 2017 to 2018, managing operations in Jabodetabek.