Niken Pratistita
About Niken Pratistita
Niken Pratistita is a Client Team Leader with experience working with eight clients across various business sectors. She has a background in customer support and holds a Bachelor's degree in Political Science and Government from Universitas Sultan Ageng Tirtayasa.
Current Role at Influx
Niken Pratistita currently serves as a Client Team Leader at Influx, a position she has held since 2024. In this role, she leads a team focused on client relations and support, ensuring that client needs are met effectively. Prior to this, she acted as the Client Team Leader for six months, starting in 2023. Her experience in these roles has contributed to her understanding of client demands across various industries.
Previous Experience at Influx
Niken Pratistita worked at Influx as a Customer Support Agent from 2020 to 2023. During her three years in this position, she developed skills in customer service and support, which laid the foundation for her subsequent leadership roles. Her tenure at Influx has provided her with insights into client interactions and the operational aspects of customer support.
Education and Academic Background
Niken Pratistita earned her Bachelor's degree in Political Science and Government from Universitas Sultan Ageng Tirtayasa. She studied there from 2015 to 2020, gaining knowledge in political systems and governance. This educational background has equipped her with critical thinking skills and an understanding of organizational dynamics.
Client Engagement and Experience
In her current role, Niken has worked with eight clients from various fields of business. This experience has enhanced her understanding of diverse client demands and the importance of tailored support strategies. Her ability to adapt to different client needs is a key aspect of her role as a Client Team Leader.
Technical Proficiency with Helpdesk Platforms
Niken Pratistita has experience with multiple helpdesk platforms, including Zendesk, Salesforce, Helpscout, and Gorgias. This technical proficiency allows her to manage client inquiries effectively and streamline support processes. Her familiarity with these platforms contributes to her efficiency in handling client requests.