Nona Ellyza Basana
About Nona Ellyza Basana
Nona Ellyza Basana is a Customer Support Agent with extensive experience in remote customer service roles. She holds a Bachelor's degree in English Language and Literature from Universitas Udayana and has worked for various companies including Influx, TELUS International, Upwork, and Appen.
Work at Influx
Nona Ellyza Basana has held multiple roles at Influx since 2017. Initially, she served as a Client Captain for two years, where she managed client relationships and ensured service delivery. After this role, she transitioned to her current position as a Customer Support Agent, where she has been working remotely for seven years. Her responsibilities in this role include assisting customers, resolving inquiries, and providing support to enhance customer satisfaction.
Education and Expertise
Nona Ellyza Basana obtained her Bachelor's degree in English Language and Literature from Universitas Udayana, studying from 2014 to 2018. This educational background has equipped her with strong communication skills, which are essential in her roles in customer support. Additionally, she studied Ilmu Kuliner (Culinology) at SMK Negeri 10 Medan from 2010 to 2013, providing her with knowledge in culinary arts.
Background
Nona Ellyza Basana began her professional career as a Website Annotator at TELUS International from 2021 to 2022. Following this, she joined Upwork as a Customer Support Specialist in 2022, where she continues to provide support services. Concurrently, she has been working as a Social Media Evaluator at Appen since 2019, contributing to the evaluation of social media content and user engagement.
Professional Experience
Nona Ellyza Basana has accumulated diverse professional experience in customer support and evaluation roles. Her tenure at Influx, TELUS International, Upwork, and Appen demonstrates her adaptability and commitment to customer service. She has developed skills in managing client interactions and evaluating online content, which are critical in her current positions.