Omar Roberts
About Omar Roberts
Omar Roberts serves as the Client Services Team Lead at Influx, where he has worked since 2020. He has a diverse background in customer service and management, with previous roles at Keller Williams Realty and VXI Global Solutions.
Work at Influx
Omar Roberts has been serving as the Client Services Team Lead at Influx since 2020. In this role, he is responsible for overseeing client interactions and ensuring high-quality service delivery. His experience in customer service and team leadership contributes to the effectiveness of the team. Prior to this position, he worked as a Customer Service Representative at Influx from 2019 to 2020, where he gained valuable insights into client needs and operational efficiency.
Previous Experience in Customer Service
Omar Roberts has extensive experience in customer service roles prior to his current position. He worked at OutboundEngine as a Customer Service Specialist for 7 months in 2019. Additionally, he held various positions at VXI Global Solutions, LLC, including Subject Matter Expert and Team Lead. His early career also included a role as a Sales Specialist at Keller Williams Realty, Inc. for 6 months in 2018, where he developed skills in sales and client relations.
Educational Background
Omar Roberts has a diverse educational background in customer service and business administration. He studied Customer Service Management at Eastern Tvet Institute Stony Hill Campus, earning a diploma from 2015 to 2016. He also attended The University of the West Indies, Mona, where he focused on Business Administration and Management, completing coursework in customer relations and telephone techniques from 2013 to 2014. More recently, he studied Computer Software Engineering at Austin Urban Technology, achieving a degree in Computer Science from 2021 to 2022.
Internship Experience
Omar Roberts gained early professional experience as a Summer Intern at Kirk Distributors in 2012, where he worked for 2 months in Kingston, Jamaica. This internship provided him with foundational skills in a professional environment, contributing to his later roles in customer service and management.