Penina Karega
About Penina Karega
Penina Karega serves as the Client Services Team Lead at Influx, where she has worked since 2020. With a background in communication and extensive experience in customer support and administrative roles, she has implemented process improvements and inspired team growth in her current position.
Current Role at Influx
Penina Karega serves as the Client Services Team Lead at Influx, a position she has held since 2020. In this role, she is responsible for overseeing client services, ensuring high levels of customer satisfaction, and leading her team in delivering effective solutions. Her leadership has contributed to the development of process improvements that have enhanced team efficiency. Karega's experience in customer support and her ability to inspire team members have positioned her as a key figure in the organization.
Previous Experience at Influx
Before her current role, Penina Karega worked at Influx as a Customer Support Associate from 2019 to 2020. During her 11-month tenure, she gained valuable experience in customer service, which laid the foundation for her subsequent leadership position. Her contributions during this time helped improve client interactions and service delivery.
Education and Expertise
Penina Karega holds a Bachelor's Degree in Communication from the University of Nairobi, which she completed from 2004 to 2007. Additionally, she earned a Diploma in Communication Arts from Daystar University between 2001 and 2003. Her academic background in communication has equipped her with the skills necessary for effective team leadership and client interaction.
Professional Background at Safaricom PLC
Karega has extensive experience at Safaricom PLC, where she worked in various roles. She served as a Customer Experience Executive from 2008 to 2017, focusing on enhancing customer satisfaction. Following this, she worked as an Administrative Assistant in the Safaricom Foundation from 2017 to 2018. These roles contributed to her understanding of customer service dynamics and administrative functions.
Achievements and Initiatives
Penina Karega has championed Voice Training initiatives specifically for the Kenya region, demonstrating her commitment to professional development within her team. She was recognized as Employee of the Month for the Kenya region in December 2021, highlighting her contributions to the organization and her ability to motivate and inspire her colleagues.