Rafael Moraes Diniz
About Rafael Moraes Diniz
Rafael Moraes Diniz is a Customer Service Agent at Influx, where he has worked since 2022. He has a diverse educational background with degrees in Chemistry and Architecture, and he possesses experience in customer communication and data analysis.
Work at Influx
Rafael Moraes Diniz has been employed at Influx as a Customer Service Agent since 2022. In this role, he engages with customers, utilizing his skills in communication and problem-solving. His experience includes using platforms such as Zendesk and Slack to facilitate effective customer interactions. His tenure at Influx has contributed to his professional development in customer service.
Education and Expertise
Rafael possesses a diverse educational background. He studied at Escola Técnica de São Paulo - ETESP, completing Ensino Médio from 2005 to 2008. He later attended Universidade Paulista, where he earned a degree in Arquitetura e Urbanismo from 2013 to 2018. Additionally, he completed a degree in Química at Pós Graduação - Faculdades Oswaldo Cruz from 2008 to 2012. He has also enhanced his skills through SQL training and Power BI courses, focusing on data science.
Background
Rafael has gained international experience through his work in real estate in both Brazil and Portugal. His roles have involved customer contact and administration, allowing him to develop a comprehensive understanding of customer service across different cultural contexts. Prior to his current position, he worked as a Data Transcriber at Woflow for six months in 2022 and as a Real Estate Agent at Keller Williams Realty, Inc. for five months in 2019.
Previous Work Experience
Before joining Influx, Rafael held various positions that contributed to his professional skill set. He worked at Sabesp as an intern in Chemistry from 2010 to 2012, where he gained practical experience in a scientific environment. His role as a Data Transcriber at Woflow in 2022 further developed his data handling capabilities, while his experience as a Real Estate Agent in Portugal provided him with insights into customer relations in the real estate sector.