Rosheen Russell
About Rosheen Russell
Rosheen Russell is a Customer Support Agent and Client Captain at Influx Inc., where she has worked since 2015. She has contributed to process improvements and client relationship management, enhancing service efficiency and client retention.
Work at Influx
Rosheen Russell has been employed at Influx Inc. as a Customer Support Agent and Client Captain since 2015. In this role, she has participated in initiatives aimed at improving support processes, which resulted in a 20% increase in response efficiency. She has developed training modules for new hires, focusing on customer interaction and problem-solving skills. Additionally, she has implemented customer feedback mechanisms to enhance service quality and has played a significant role in managing client relationships, contributing to a 15% increase in client retention rates.
Education and Expertise
Rosheen Russell has a solid educational background in Business Administration and Management. She studied at Bishop Gibson High and later attended De Carteret College, where she earned an Associate's degree in Business Administration and Management from 2008 to 2010. She furthered her education at the University of Technology, Jamaica, achieving a Bachelor of Science (BSc) in Hospitality Administration/Management. This educational foundation supports her expertise in customer support and client management.
Background
Before joining Influx Inc., Rosheen Russell worked at Sutherland Global Services as a Customer Service Representative from 2014 to 2015. This role provided her with valuable experience in customer service, which she has built upon in her current position. Her career in customer support has been marked by her ability to coordinate teams during high-volume periods, ensuring consistent service delivery.
Achievements
Throughout her career, Rosheen Russell has achieved notable results in her roles. At Influx Inc., she has been instrumental in streamlining support processes, leading to a 20% increase in response efficiency. She has also coordinated a team of support agents to manage high-volume periods effectively. Her contributions to client relationship management have been significant, resulting in a 15% increase in client retention rates.