Sarah Livoi
About Sarah Livoi
Sarah Livoi is a Customer Support Agent with a background in public relations and customer service. She has worked in various roles across multiple organizations in Kenya, demonstrating a proactive and strategic approach to customer experience management.
Work at Influx
Sarah Livoi has been employed at Influx as a Customer Support Agent since 2020. In this role, she engages with customers to provide assistance and resolve inquiries, contributing to the overall customer experience. Her tenure at Influx spans four years, during which she has developed her skills in customer service and support.
Previous Experience in Customer Service
Prior to her current position, Sarah worked at BuuPass as a Customer Service Representative from 2019 to 2020. She also held the role of Customer Service Supervisor at FloCash for eight months in 2019. These positions allowed her to build a foundation in customer service and develop her communication skills.
Experience at Kenya Investment Authority
In 2016, Sarah Livoi completed a six-month internship at the Kenya Investment Authority (KenInvest) within the Corporate Communication Unit as an Investment Promotion Trainee. This experience provided her with insights into corporate communication and investment promotion in Kenya.
Education and Expertise
Sarah studied at Moi University, where she earned a Diploma in Public Relations from 2012 to 2013. She further pursued a Bachelor of Science degree in Communication and Public Relations, completing her studies from 2013 to 2016. Her educational background has equipped her with knowledge and skills relevant to her roles in customer service and communication.
Skills in Customer Experience Management
Sarah Livoi possesses a dynamic skill set that includes strategic thinking and flexibility in customer experience management. She demonstrates the ability to monitor and adapt plans to meet end goals effectively. Additionally, she evaluates the feasibility and profitability of services, ensuring that customer service strategies are both effective and financially viable.