Shanqualla N.
About Shanqualla N.
Shanqualla N. is a Delivery Manager with a strong background in sales and customer service. She has a proven track record in enhancing customer satisfaction and coaching new agents throughout her career.
Work at Influx
Shanqualla N. has been employed at Influx as a Delivery Manager since 2023. In this role, she focuses on managing delivery processes and ensuring client satisfaction. Her responsibilities include overseeing project timelines and coordinating with team members to meet client expectations. The position allows her to leverage her extensive experience in customer service and sales.
Previous Experience at Centerfield Media
Before joining Influx, Shanqualla N. worked at Centerfield Media as a Sales Manager from 2018 to 2023. In this capacity, she was responsible for driving sales initiatives and improving customer engagement. Her efforts were directed towards reducing repeat callers and high cancellation rates, which contributed to enhanced customer satisfaction.
Experience at VXI Global Solutions, LLC
Shanqualla N. served as a Customer Service Supervisor at VXI Global Solutions, LLC from 2017 to 2018. During her tenure, she focused on building and coaching new agents. Her leadership skills earned her the title of Top Supervisor, reflecting her commitment to developing effective customer service teams.
Education and Expertise
Shanqualla N. is pursuing a Master of Business Administration (MBA) in Business Administration and Management at ENEB - Escola de Negócios Europeia de Barcelona, with an expected completion date in 2025. Her academic background supports her professional focus on sales and customer service, equipping her with the necessary skills to excel in her roles.