Shavae Gordon
About Shavae Gordon
Shavae Gordon is a Customer Service Specialist with a background in the SaaS industry, currently employed at Influx in Jamaica since 2019. She has expertise in eCommerce integration and is skilled in using Zendesk and Intercom for customer relationship management.
Work at Influx
Shavae Gordon has been employed at Influx as a Customer Service Specialist since 2019. In this role, she focuses on enhancing customer experiences and ensuring satisfaction. Her tenure at Influx spans five years, during which she has contributed to the company's customer service operations in Jamaica.
Education and Expertise
Shavae Gordon has developed expertise in customer success roles, particularly within the Software as a Service (SaaS) industry. Her background in this sector has equipped her with the necessary skills to effectively address customer needs and improve service delivery.
Background
Shavae Gordon has a background in the SaaS industry, which has informed her approach to customer service. This experience has allowed her to understand the unique challenges and requirements of customers in a technology-driven environment.
Skills in eCommerce Integration
Shavae possesses skills in eCommerce integration, which play a significant role in enhancing customer service operations. Her ability to integrate eCommerce solutions contributes to streamlined processes and improved customer interactions.
Expertise in Customer Relationship Management
Shavae Gordon has expertise in using customer relationship management tools such as Zendesk and Intercom. These platforms enable her to manage customer inquiries efficiently and provide effective support, further enhancing the customer experience.