Stephen Thompson
About Stephen Thompson
Stephen Thompson is a Delivery Manager at Influx, where he oversees a team of seventy-six agents and several client leaders. He focuses on training and coaching to improve team performance and client satisfaction.
Work at Influx
Stephen Thompson has been serving as a Delivery Manager at Influx since 2020. In this role, he is responsible for deploying agents across various accounts, which include standard eCommerce clients and tier three technical support. His position involves managing a team that consists of seventy-six agents, seven client team leaders, and one client success manager. He emphasizes training and coaching to improve team performance and enhance client satisfaction.
Education and Expertise
Stephen Thompson holds a Bachelor of Business Administration (BBA) from Southern New Hampshire University, where he studied business and hospitality from 2009 to 2011. Prior to this, he earned an Associate's degree in Hotel, Motel, and Restaurant Management from the Western Hospitality Institute, completing his studies from 2007 to 2009. His educational background equips him with knowledge and skills relevant to his current role in managing delivery operations.
Background
Stephen Thompson has a solid foundation in both business and hospitality management, which informs his approach to team management and client relations. His career has been focused on enhancing operational efficiency and client satisfaction through effective team leadership. He has been active in the field since completing his education, contributing to various aspects of service delivery.
Team Management
In his capacity as Delivery Manager, Stephen oversees a diverse team structure that includes seventy-six agents, seven client team leaders, and one client success manager. His leadership style incorporates training and coaching, aimed at fostering a high-performing team environment. This focus on development is integral to achieving operational goals and ensuring client satisfaction.