Steven Gitau Ndirangu
About Steven Gitau Ndirangu
Steven Gitau Ndirangu is a Customer Service Representative at Influx in Nairobi, Kenya, recognized for his commitment to providing honest and educational support to customers. He holds multiple certifications in customer service, recreation management, and leadership development.
Work at Influx
Steven Gitau Ndirangu has been employed at Influx as a Customer Service Representative since 2019. He operates from Nairobi, Kenya, where he engages with customers to provide support and information. His role involves delivering accurate and helpful responses to customer inquiries, thereby enhancing their overall service experience.
Education and Expertise
Steven Gitau Ndirangu has a diverse educational background. He studied Recreation Management and Exercise Science at Kenyatta University, earning a degree in Recreation and Sports Management from 2012 to 2016. He also completed a Cricket Umpire Course at the International Cricket Council, achieving an Introductory Level certification in 2016. Additionally, he obtained a Certificate in Customer Service Training from Alison in 2020 and a certificate in I.T from Wantech College.
Background
Steven Gitau Ndirangu has developed a strong foundation in customer service through his education and professional experiences. His studies in Recreation Management and Exercise Science have equipped him with skills relevant to customer engagement. His training in customer service and IT further enhances his ability to assist customers effectively.
Achievements
Steven Gitau Ndirangu has been recognized multiple times as Employee of the Month at Influx for his outstanding performance in customer service. His commitment to delivering honest and educational information to customers has contributed to his recognition and success in his role.
Skills and Competencies
Steven Gitau Ndirangu possesses a strong ability to learn about new products and communicate their benefits effectively to customers. His educational background and training in customer service have equipped him with the skills necessary to enhance customer interactions and support.