Susan Gatiba
About Susan Gatiba
Susan Gatiba is a Delivery Director at Influx, specializing in strategic planning and business development in the information technology and services sector. With a diverse background in operations management and team leadership, she has accumulated significant experience in delivering high-quality services across the EU and Africa regions.
Current Role at Influx
Susan Gatiba serves as the Delivery Director for the EU and Africa regions at Influx. She has held this position since 2020, contributing to the execution of a diverse portfolio of work. Her focus is on delivering high-margin and high-quality services, ensuring effective collaboration within her team. This role builds on her previous experience at Influx as a Delivery Manager for Kenya, where she worked for nine months.
Previous Experience at Influx
Prior to her current role, Susan worked at Influx as a Delivery Manager for Kenya from 2019 to 2020. During her nine-month tenure, she was responsible for managing delivery operations and fostering collaborative results within her team. This experience laid the groundwork for her advancement to the Delivery Director position.
Professional Background in Operations Management
Susan has a solid background in operations management, having worked at Sendy Ltd as an Operations Manager in 2018 and as a Senior Operations Manager in 2019. Her roles involved overseeing operational processes and ensuring efficient service delivery. Additionally, she held various positions at Kopo Kopo Inc, including Operations Manager and Merchant Support Lead, where she contributed to operational excellence.
Education and Expertise
Susan Gatiba holds a Bachelor of Commerce (B.Com) degree in Finance from The Catholic University of Eastern Africa, where she studied from 2006 to 2010. Her educational background supports her expertise in strategic planning and business development within the information technology and services sector. This foundation has been instrumental in her professional roles, particularly in driving collaborative results.
Career Development at Kopo Kopo Inc
At Kopo Kopo Inc, Susan held multiple roles, including Merchant Support Executive, Merchant Support Lead, and Operations Manager. Her tenure from 2013 to 2017 allowed her to develop a comprehensive understanding of merchant support and operations management. This experience contributed to her skill set and prepared her for subsequent leadership roles in her career.