Traciann Johns
About Traciann Johns
Traciann Johns is an Operations Manager at Influx Inc. in Collingwood, Victoria, Australia, where she has worked since 2015. She founded a web development business called WEBSOL at age 21 and aims to inspire young people to pursue entrepreneurship.
Work at Influx
Traciann Johns has served as Operations Manager at Influx Inc. since 2015. In this role, she is responsible for managing the onboarding process and ongoing training for support agents. Her focus is on ensuring high performance among team members. Influx Inc. operates in Collingwood, Victoria, Australia, and specializes in providing customer support solutions.
Background
Traciann Johns founded a web development business called WEBSOL at the age of 21. She has a background in customer service, having worked as an Outbound Call Agent at Digicel Group in 2010 and as an Assistant Webmaster at Jamaica National Building Society for a brief period in 2012. Her experiences in these roles contributed to her operational expertise.
Education and Expertise
Traciann Johns studied at Knox Community College from 2003 to 2004, focusing on Computer Science, Management, and Management Studies. She continued her education at the University of Technology from 2004 to 2009, where she earned a Bachelor of Science degree in Computer Science and Communications. This educational background supports her role in operations management.
Entrepreneurial Aspirations
Traciann Johns aims to inspire young people to pursue entrepreneurship. She emphasizes the importance of contributing to economic growth and enhancing employability. Her own entrepreneurial journey, starting with the founding of WEBSOL, reflects her commitment to fostering a culture of entrepreneurship among youth.