Aakash Kumar
About Aakash Kumar
Aakash Kumar is the Enterprise Team Leader (North & East) - Sales & Customer Success Management at Infobip, specializing in cloud communications and omnichannel engagement.
Current Role at Infobip
Aakash Kumar is currently working as the Enterprise Team Leader for the North & East regions in Sales & Customer Success Management at Infobip. Based in the Delhi Area, India, Aakash has been leading the team since June 2018. His role involves overseeing enterprise sales and ensuring customer success across cloud communications platforms. Aakash specializes in SaaS (Software as a Service) and CPaaS (Communications Platform as a Service), helping organizations establish effective, omnichannel communication.
Previous Roles at Vodafone
Aakash Kumar has held several positions at Vodafone. From 2017 to 2018, he was the Account Manager for the Enterprise Business Government Segment in the Delhi Area, India. Before that, he served as the National Service Manager for Strategic Accounts at Vodafone Global Enterprise from 2015 to 2017 in New Delhi. From 2006 to 2015, Aakash worked as the Relationship Manager for Consumer & SME clients in New Delhi.
Early Career Background
Aakash Kumar began his career as a Sales & Marketing Executive at Sterling Communications Pvt. Ltd. in Pune from 2002 to 2003. He then moved to Wipro, where he worked as a Technical Facilitator - Operations from 2003 to 2006 in Mumbai. In 2006, he had a brief stint as a Business Development Manager at PCS Technology Ltd. in Mumbai before joining Vodafone.
Education and Certifications
Aakash Kumar has a diverse educational background in Information Technology and Commerce. He studied Commerce at Kendriya Vidyalaya, completing his high school education from 1991 to 1998. He then obtained a B.Sc. in IT from the Manipal Academy of Higher Education. Additionally, Aakash holds a Higher Diploma in Software Engineering from Aptech Computer Education.
Expertise in Customer Success Management
With extensive experience in telecommunications and customer success management, Aakash Kumar focuses on building strong, lasting customer relationships. His expertise includes managing strategic accounts and government segments. Through effective communication strategies, Aakash is adept at enabling organizations to achieve contextual communication via omnichannel engagement.