Infobip
Infobip is a global leader in communication platforms, offering a wide range of APIs and AI-powered solutions for customer engagement, authentication, and data management.
Infobip Services
Infobip offers an extensive range of application programming interfaces (APIs) including SMS, RCS, MMS, WhatsApp Business, Voice, Viber for Business, Video, Messenger, Email, Instagram, Live chat, Telegram, In-app messaging, Kakao Business, Mobile push, Line, Google's Business Messages, Apple Messages for Business, and Zalo Notification Service. These APIs facilitate various communication channels, enabling businesses to interact with their customers across multiple platforms seamlessly.
Infobip AI and Conversational Solutions
Infobip provides several AI-powered solutions designed to enhance customer engagement and interaction. 'Experiences' is their no-code journey builder powered by generative AI, offering businesses the ability to create conversational experiences. 'Moments' is an AI customer engagement solution that automates and triggers messages throughout the customer lifecycle. 'Conversations' serves as an AI cloud contact center solution, providing multi-channel support. Additionally, 'Answers' is an AI-powered chatbot building platform aimed at creating automated customer service solutions.
Infobip Customer Data Platform
The company offers 'People CDP', an AI customer data platform designed to unify data and create comprehensive customer profiles. This platform enables personalized interactions by leveraging aggregated customer data. This solution is vital for businesses aiming to improve their customer relationship management and deliver tailored experiences based on individual customer insights.
Infobip Security and Authentication Solutions
Infobip emphasizes security and authentication through various specialized services. 'Infobip Signals' is dedicated to blocking fraudulent OTP traffic, enhancing the security of communication channels. 'Authentication API' is used for customer authentication and verification processes. Their 'Mobile Identity API' helps in checking and re-verifying mobile number databases, while the 'Number lookup API' assists in messaging using local numbers.
Global Presence and Operational Capacity of Infobip
Infobip has a significant global footprint with more than 75 offices located on six continents. The company operates over 40 data centers worldwide, ensuring reliable and efficient operations. Infobip handles an impressive volume of interactions, exceeding 450 billion per year. With 9,700+ global operator connections and 800+ direct operator connections, Infobip is well-equipped to offer extensive communication solutions to its customers.