Jessie Chang
About Jessie Chang
Jessie Chang is a Customer Support Technician at Infobip in Taipei, with a background in customer support and logistics, and a Bachelor's degree from the University of Victoria.
Title and Current Role
Jessie Chang works as a Customer Support Technician at Infobip located in Taipei. In this role, Jessie is responsible for building and maintaining a Knowledge Base for the product, which includes workaround solutions and FAQs for new feature launches. Jessie also utilizes Mixpanel to analyze user journeys and generate reports for the team.
Previous Employment
Before joining Infobip, Jessie Chang worked at Tomofun | Furbo Dog Camera as an APAC Customer Support Specialist from 2017 to 2021 in Taipei. This role focused on customer support within the Asia-Pacific region. Prior to that, Jessie held a position at Sararose International Inc as a Logistician from 2015 to 2017.
Education Background
Jessie Chang studied at Camosun College from 2003 to 2007. Following that, Jessie attended 加拿大維多利亞大學 (University of Victoria, Canada) and achieved a Bachelor's degree, completing studies from 2007 to 2010.
Professional Skills and Tools
In Jessie Chang's current role, skills include the use of Mixpanel for analyzing user journeys and generating reports. Jessie also builds and maintains a comprehensive Knowledge Base for the product, which includes workaround solutions and FAQs for new feature launches.
Collaboration and Campaign Management
Jessie Chang collaborates closely with the marketing team to organize campaigns in both China and Taiwan. This involves coordinating strategies and ensuring that customer support integrates effectively with marketing initiatives to enhance user experience and product reach.