Le Nguyen
About Le Nguyen
Le Nguyen is a Sale Support professional at Infobip in Hanoi, Vietnam, with a background in Customer Success Management and Purchasing Coordination.
Title and Current Position
Le Nguyen is currently working at Infobip as Sale Support in Hanoi, Hanoi, Vietnam. In this role, Le Nguyen consistently exceeds quarterly targets and contributes to team growth through the development and maintenance of internal knowledge base articles and procedures.
Previous Roles at Infobip
Before taking on the role of Sale Support, Le Nguyen served as a Customer Success Manager at Infobip from 2018 to 2021 in Hanoi. During this tenure, Le Nguyen facilitated the implementation of customized routing solutions in collaboration with the engineering department and investigated technical issues using various proprietary tools, effectively handling an average of 20 daily tickets.
Other Professional Experiences
Le Nguyen has also worked as a Purchasing Coordinator at VSTV (K+), a foreign joint-venture in the Pay-TV business, from 2016 to 2018 in Hanoi. Prior to that, Le Nguyen was employed at FLC Group as a Purchasing leader from 2010 to 2016 in Hanoi. These roles have helped develop strong experience in purchasing and coordination activities.
Education and Field of Study
Le Nguyen studied at Orient University, where Le Nguyen pursued studies in Business Administration and Management, General. Le Nguyen achieved a Bachelor of Business Administration - BBA, completing the program from 2006 to 2010.
Skills and Contributions
Le Nguyen has developed several skills throughout their career, including the creation of registration guideline documents for client understanding of local regulations and product features. Le Nguyen has partnered with solution consulting and professional services teams to craft customized solutions and has conducted ongoing route quality assurance to contribute to significant cost reductions and savings.