Maria Kovalenko
About Maria Kovalenko
Maria Kovalenko is the Customer Success Lead Manager at Infobip, leading a team across Russia and Kazakhstan and playing a key role in global Customer Success initiatives.
Company
Maria Kovalenko is currently employed at Infobip, a global leader in omnichannel engagement, handling the role of Customer Success Lead Manager. Infobip is known for providing exceptional cloud-based communication solutions and services.
Title
As the Customer Success Lead Manager, Maria Kovalenko is responsible for leading a team of five individuals, including Account Managers and Customer Success Managers. Her team spans across Russia and Kazakhstan, focusing on maximizing customer satisfaction and achieving strategic account development.
Education and Expertise
Maria Kovalenko boasts a robust educational background. She studied European History at the University of Tuebingen in 2013. Additionally, she has an extensive academic history with Lomonosov Moscow State University, where she specialized in Language Interpretation and Translation (2011-2013) and Historical Informatics (2009-2014), earning her specialist degree.
Professional Background
Throughout her career, Maria Kovalenko has accumulated valuable experiences across various roles. She has held multiple positions at Infobip, including Key Account Manager (2018, Moscow), Account Manager (2016-2018, Москва), and Finance Office Manager (2015-2016, Москва). Prior roles include positions such as Educator at МБОУ ДОД АЦДТ МО 'Ахтубинский район' (2014-2015, Астраханская область), German Teacher at Юниум - Unium (2013-2014, Moscow), and Administrator at Moscow Home Hostel (2011-2012, Moscow).
Roles and Responsibilities
In her current role at Infobip, Maria plays a pivotal part in forming Account Development Teams in collaboration with technical departments such as Pre-Sales and Core Operations. She actively works on global initiatives to propagate the Customer Success Management (CSM) philosophy across regions. Furthermore, she manages daily and weekly reporting on team activities utilizing tools like Trello and SalesForce, and facilitates communication workflows between various internal departments, including Legal, Finance, and Procurement.