Petr Borodin
About Petr Borodin
Petr Borodin is a Customer Analyst at Infobip in Moscow, Russia, with extensive experience in customer retention and technical support across various roles and companies.
Current Position at Infobip
Petr Borodin currently holds the position of Customer Analyst at Infobip, located in Moscow, Russia. Since joining Infobip in 2019, he has transitioned from his earlier role as Technical Account Manager to his present role in 2021. His current responsibilities include analyzing customer data to improve customer satisfaction and retention strategies.
Previous Roles at Infobip
Before becoming a Customer Analyst, Petr Borodin worked as a Technical Account Manager at Infobip from 2019 to 2021. During his two years in this role, he managed technical aspects of client accounts, ensuring seamless integration and operation of Infobip's services. His tenure in this role equipped him with comprehensive knowledge of customer service and technical support.
Experience in Customer Retention and Engagement
Petr Borodin brings extensive experience in customer retention and engagement, particularly in the Eastern region of Russia. He accumulated this expertise during his time at Yandex.Taxi, where he served as a Senior Expert - Coordinator within the Retention & Engagement group from 2018 to 2019. Earlier, he performed roles at Uber from 2016 to 2018, further honing his skills in customer relations.
Technical Support Specialist at CT Consulting
In 2019, Petr Borodin served as a Senior Technical Support Specialist at CT Consulting, a Salesforce Reseller. His role involved providing technical support and troubleshooting issues to ensure smooth operations. Although he was with the company for only four months, the experience added to his strong technical support background.
Educational Background
Petr Borodin studied at the Siberian State University of Telecommunications and Information Sciences, where he earned his Engineer's degree in Telecommunications Engineering. His educational journey spanned from 2009 to 2014, laying a strong foundation in telecommunications and information sciences.