Sandra Andrade
About Sandra Andrade
Sandra Andrade is a Revenue Assurance Specialist at Infobip with extensive experience in supply chain and logistics.
Current Position at Infobip
Sandra Andrade currently works at Infobip as a Revenue Assurance Specialist. She operates out of Bogota, D.C., Capital District, Colombia. In her role, she is likely involved in ensuring the company's revenue streams are secured and accurately reported. She has moved through various positions within Infobip, gaining extensive experience in revenue management and customer success.
Previous Experience at Infobip
Sandra Andrade has held multiple roles at Infobip, demonstrating a steady career progression. From 2020 to 2021, she was a Revenue Assurance Associate in Bogota, D.C., where she worked for 10 months. Before that, she served as a Customer Success Associate from 2019 to 2020, gaining experience in customer relationship management over nine months. These roles equipped her with valuable skills in revenue assurance and customer service.
Experience in Sales Support and Logistics
Sandra Andrade has substantial experience in sales support and logistics. She worked at Wallenius Wilhelmsen Ocean & Solutions as an Ocean Sales & Logistics Specialist in Barcelona in 2018. Prior to that, she held roles at DHL Global Forwarding, including Sales Support Analyst and Billing and Account Analyst for Third Party Billing (3PB) from 2015 to 2017, and Customer Service and Logistics Analyst Control Tower in 2015. These positions involved managing billing, account analysis, and logistics operations.
Educational Background
Sandra Andrade's educational qualifications include a Master in Supply Chain Management & Logistics from both EAE Business School and Universitat Politècnica de Catalunya, completed in 2018. She also holds certifications from Politécnico Grancolombiano in High Management and International Business Management (2015), and a degree in Professional International Business (2013-2016). These credentials underscore her expertise in supply chain management and logistics.
Early Career in Customer Service
Sandra started her career in customer service, gaining experience at several companies. She worked as a Quality Monitor at Callzilla in 2014, and as a Bilingual Customer Service Representative at CONVERGYS from 2013 to 2014. At Teleperformance, she was a Bilingual Mentor from 2012 to 2013, and a Customer Service Representative from 2011 to 2012. These roles laid the foundation for her customer service and management skills.