Shane Sheridan
About Shane Sheridan
Shane Sheridan is an Engineer currently working at Infobip and ANAM Technologies Ltd in County Dublin, Ireland. He has a background in Computer and Information Sciences and has experience in operations, video annotation, and sales assistance.
Current Roles at Infobip and ANAM Technologies Ltd
Shane Sheridan is currently working as an Engineer at Infobip in Dublin City, County Dublin, Ireland. In addition to this role, he also serves as an Operations Engineer at ANAM Technologies Ltd in County Dublin, Ireland. These positions involve responsibilities that include system deployment, customer support, and data analysis. His dual roles demonstrate a strong commitment to maintaining high service standards and continuous support for clients.
Previous Experience at Valeo and ISS
Shane Sheridan previously worked as a Video Annotator at Valeo for four months in Tuam, Co. Galway, from 2016 to 2017. Before this, he gained experience as an Operations Engineer with ISS at NUIG through a college work experience program, lasting two months in 2015 in County Galway, Ireland. These roles provided him with a foundational understanding of video annotation and operational engineering within academic and corporate environments.
Educational Background
Shane Sheridan studied at Munster Technological University, where he received a Certificate in Development Operations in 2021 after an 11-month program. He earned his Bachelor of Applied Science (B.A.Sc.) in Computer and Information Sciences and Support Services from the National University of Ireland, Galway, where he studied from 2012 to 2016. Prior to his higher education, he attended St. Mary's College Galway, completing his secondary school education from 2007 to 2012.
Operations and Customer Support Skills
At ANAM Technologies Ltd, Shane Sheridan is involved in deploying systems remotely and on-site, ensuring smooth delivery through Customer Acceptance Testing. He regularly collects and analyzes data from Live Messaging Nodes to determine optimal performance and trends. Additionally, he generates and validates customer-facing reports to ensure their accuracy and reliability. His role also involves managing the bug tracking ticketing system (JIRA) to prioritize work effectively.
Client Interaction and Support
Shane Sheridan participates in a 24*7 support rota at his current roles, ensuring continuous support for clients. He monitors live systems performance and provides product support to maintain high service standards. His daily interactions with customers and internal Engineering and Commercial Groups facilitate smooth operations. Shane has developed a strong ability to communicate effectively in demanding environments, an essential skill in his professional toolkit.