Shashikant Sargar
About Shashikant Sargar
Shashikant Sargar is the Manager of Customer Success at Infobip, with around 6 years of experience in customer success roles.
Current Position at Infobip
Shashikant Sargar currently holds the position of Manager, Customer Success at Infobip. In this role, he is responsible for managing a portfolio of enterprise key accounts, driving adoption and engagement, and delivering exceptional customer experience. He works closely with cross-functional teams, including sales, product, and support, to ensure alignment of customer needs with business goals, thereby driving value for both the customers and the company.
Previous Roles at Gupshup and Freightwalla
Before joining Infobip, Shashikant Sargar worked at Gupshup as a Customer Success Manager in 2021 for 9 months. Prior to that, he served as Key Account Manager at Freightwalla from 2019 to 2021 for two years. These roles allowed him to focus on customer satisfaction, increase retention rates, and drive revenue growth through effective account management and customer engagement.
Early Career in Key Account Management
Shashikant Sargar's early career includes a stint as Key Account Manager at Cogoport in Mumbai, Maharashtra, India, in 2019 for six months. His experience in account management continued to build as he worked closely with clients to meet their logistics needs and improve their supply chain efficiency.
Internships in Marketing and Production
In 2018, Shashikant gained industry experience through internships at Philips Lighting and Visol Renewable Energy Solutions. At Philips Lighting, he worked as a Summer Intern for two months, and at Visol Renewable Energy Solutions, he served as a Marketing and Sales Intern, also for two months. These roles in Mumbai Area, India, allowed him to develop skills in marketing and sales within diverse industries.
Educational Background in Business and Engineering
Shashikant Sargar holds an MBA in Marketing from Chetana's R. K. Institute of Management & Research, completed between 2017 and 2019. He also has a degree in Production Engineering from Fr. Conceicao Rodrigues College Of Engineering, where he studied Logistics, Materials, and Supply Chain Management from 2011 to 2015. His educational background provided a strong foundation for his roles in customer success and account management.