Zi Guan Chiu
About Zi Guan Chiu
Zi Guan Chiu is a Senior Customer Success Manager at Infogrid in Singapore, where he has worked since 2022. He holds a Bachelor's degree in International Hospitality Management from Ecole hôtelière de Lausanne and has extensive experience in customer success and business development within the hospitality and technology sectors.
Work at Infogrid
Zi Guan Chiu has been serving as a Senior Customer Success Manager at Infogrid since 2022. Based in Singapore, Chiu focuses on enhancing client relationships and ensuring customer satisfaction. This role leverages their extensive experience in customer success management and expertise in AI-powered platforms and IoT technology. Chiu's responsibilities include guiding clients through the implementation of building intelligence solutions, which align with Infogrid's mission to promote sustainable building practices.
Education and Expertise
Zi Guan Chiu holds a Bachelor's degree in International Hospitality Management from Ecole hôtelière de Lausanne, where they studied from 2009 to 2013. Prior to this, Chiu completed the International Baccalaureate at Chinese International School from 2002 to 2009. Chiu possesses skills in the Catering & Hospitality Industry, Event Management, and the Leisure Industry, which support their current role in customer success management. Their educational background and expertise contribute to a strong foundation in client engagement and service delivery.
Background
Before joining Infogrid, Zi Guan Chiu accumulated diverse experience in customer service and management roles. They worked at Hong Kong Disneyland as an Attraction and Guest Service Executive for five months in 2013. Chiu later joined Winnow, where they served as a Customer Success Executive from 2016 to 2018 and then as a Customer Success Manager from 2018 to 2021. Additionally, they worked as a Consultant at Elsevier from 2021 to 2022. Chiu also gained international experience as a Front Office Intern at Taj Hotels Resorts and Palaces in the Maldives.
Achievements
Throughout their career, Zi Guan Chiu has developed a strong background in business development, particularly in sustainable building solutions. Their roles have involved leveraging technology to enhance customer experiences and operational efficiencies. Chiu's work in customer success has emphasized the importance of client relationships and satisfaction, contributing to the overall success of the organizations they have been part of. Their expertise in AI and IoT technologies positions them as a knowledgeable resource in the field of building intelligence.