Sam Johnson
About Sam Johnson
Sam Johnson is a Customer Support professional at InfoReady Corporation, where he has worked remotely since 2023. He has extensive experience in customer success and support roles, particularly in the Ed Tech sector, and holds degrees in Geography and English from the University of Wisconsin-Madison.
Work at InfoReady
Sam Johnson has been employed at InfoReady Corporation as a Customer Support representative since 2023. In this role, he operates remotely, providing assistance and solutions to customers. His responsibilities include addressing customer inquiries and ensuring a positive experience with the company's services.
Previous Experience at MobyMax
Prior to joining InfoReady, Sam Johnson worked at MobyMax for a total of five years. He served as a Customer Success Manager from 2017 to 2022, where he focused on enhancing customer satisfaction and retention. Before that, he was a Customer Support Specialist from 2013 to 2017, assisting customers with their needs and resolving issues in a virtual office environment.
Education and Expertise
Sam Johnson studied at the University of Wisconsin-Madison, where he earned a Bachelor's degree in Geography and also studied English. His educational background supports his expertise in conducting webinars and demos in the SaaS marketplace. He has developed skills that enhance customer engagement and success, particularly in the Ed Tech sector.
Background in Sales and Marketing
Before his tenure at MobyMax, Sam Johnson worked at Cision as a Regional Sales Manager from 2008 to 2011. In this position, he was based in Chicago and focused on media analysis and evaluation. His experience in sales and marketing contributed to the development of integrated marketing strategies.
Skills in Customer Engagement
Sam Johnson possesses a strong background in Ed Tech and digital strategy, which enhances his ability to engage customers effectively. His skills in conducting webinars and demos are particularly valuable in the SaaS marketplace, allowing him to communicate complex information clearly and effectively to clients.