Anna Wosik
About Anna Wosik
Anna Wosik is a Senior Customer Service Employee at Infosys Poland, specializing in customer service operations in English and managing communication with planners and warehouses in European and American markets.
Work at Infosys Poland
Anna Wosik currently holds the position of Starszy Pracownik Działu Obsługi Klienta at Infosys Poland. In this role, she manages customer service operations, ensuring effective communication with planners and warehouses across European and American markets. Her responsibilities include utilizing EDI systems for order entry and management, which streamlines the customer service process. Anna is also involved in conducting audits and providing training for new employees, contributing to the overall efficiency of the customer service department.
Previous Experience in Customer Service
Before joining Infosys Poland, Anna Wosik worked at RR Donnelley as a Customer Service Representative from 2015 to 2019 in Leicester, United Kingdom. In this role, she gained valuable experience in customer service operations. Additionally, she served as a Site Trainer at LF Logistics from 2014 to 2015, where she was responsible for training staff and enhancing service delivery. This background has equipped her with skills essential for managing customer interactions effectively.
Education and Expertise
Anna Wosik studied at The School of Higher Vocational Education in Nysa, where she earned a Bachelor's degree in Business Language: English from 2009 to 2012. This educational background has provided her with a strong foundation in business communication and customer service, which she applies in her current role. Her expertise in managing customer service operations in English further supports her effectiveness in a multilingual environment.
Responsibilities in Customer Service
In her current position, Anna Wosik is dedicated to handling customer service for major German airlines. She is responsible for maintaining constant communication with various stakeholders, ensuring that customer needs are met promptly and efficiently. Her role involves not only direct customer interaction but also collaboration with internal teams to facilitate smooth operations across different markets.