Snizhana Shvets
About Snizhana Shvets
Snizhana Shvets is a Senior Process Executive at Infosys Poland, with a background in IT Service Management and expertise in presentation skills. She holds a Master's degree in Philology and has experience in various roles, including Database Administrator and Customer Coach.
Current Role at Infosys Poland
Snizhana Shvets currently holds the position of Senior Process Executive at Infosys Poland. In this role, she is involved in managing and optimizing processes within the organization. Her responsibilities include ensuring efficient service delivery and contributing to the overall performance of the team. The position allows her to leverage her extensive experience in the outsourcing and offshoring industry.
Previous Experience in IT and Consulting
Before joining Infosys Poland, Snizhana Shvets worked in various roles that enhanced her expertise in IT and consulting. She served as a Database Administrator at Netex Consulting in Bavaria, Germany, from 2015 to 2016. Following this, she worked as a Customer Coach at Cloudbeds in San Diego, California, from 2017 to 2018. Additionally, she was a Procure To Pay Specialist at Nestlé in Vevey, Switzerland, from 2016 to 2017.
Education and Expertise
Snizhana Shvets holds a Master's degree in Philology, focusing on English and French languages and World Literature, from Drohobych State 'Ivan Franko' Pedagogical Institute. She studied there from 2009 to 2014. Her educational background supports her expertise in IT Service Management and Presentation Skills, which are essential in her current and previous roles.
Skills in Service Delivery and Training
Snizhana Shvets possesses strong skills in Service Delivery, particularly within the outsourcing and offshoring sectors. She also has expertise in Computer Software Training and Android, which contribute to her effectiveness in her roles. Her skills enable her to train others and enhance service delivery processes.