Victoria Volodina
About Victoria Volodina
Victoria Volodina is a Quality Lead at Infosys Poland, with a background in quality and people management. She has held various roles in the BPO sector, including positions at Infosys Poland and other companies, and has a strong academic foundation in management and linguistics.
Current Role as Quality Lead at Infosys Poland
Victoria Volodina currently serves as a Quality Lead at Infosys Poland. In this role, she has implemented a quality framework in a newly opened delivery center. This initiative reflects her focus on enhancing quality standards and operational efficiency within the organization.
Previous Experience at Infosys Poland
Victoria Volodina has held multiple positions at Infosys Poland. She worked as an Associate Quality Consultant for six months in 2019, as a Team Lead for ten months from 2018 to 2019, and as a Senior Process Executive for two years from 2015 to 2017. Additionally, she served as a Process Specialist for one year from 2017 to 2018, and as an Internal Trainer, contributing to the training and development of staff.
Education and Expertise
Victoria Volodina holds a Master of Science degree in Management from Lund University, which she completed from 2014 to 2015. She also earned a Master's degree from Moscow State Linguistic University, studying from 2008 to 2013. Her educational background supports her extensive experience in the Sourcing & Procurement and Finance domains within the BPO environment.
Professional Background in Translation and Education
Before her tenure at Infosys Poland, Victoria Volodina worked in various roles related to translation and education. She was a Simultaneous Interpreter at Step Forward Translation & Interpretation Company for two months in 2013, and served as the Overseas Education Department Manager at Studylab for seven months in 2014. Additionally, she worked as a Translator at Villa Rent Stc for two years from 2010 to 2012 and as an Education Consultant at Bright Horizons for two months in 2015.
Specialization in Quality and People Management
Victoria Volodina specializes in quality and people management. Her professional career demonstrates a commitment to these areas, showcasing her ability to lead teams and implement quality assurance processes effectively.