Brian Crain
About Brian Crain
Brian Crain is a Technical Support Specialist at Ingram Content Group in La Vergne, Tennessee, with over 30 years of experience in the digital content and technical support industry.
Current Role at Ingram Content Group
Brian Crain currently works as a Technical Support Specialist at Ingram Content Group in La Vergne, Tennessee. His responsibilities include addressing technical support tickets, solving user issues, and ensuring the smooth operation of systems. Additionally, he holds a concurrent position as a Print/Book Production Operator, contributing to the production quality and workflow efficiency at the same organization.
Previous Employment Experience
Brian Crain has amassed significant experience in various roles throughout his career. He spent 2 months working as a Data Integrity Associate at McKesson Plasma & Biologics in Murfreesboro, TN, in 2018. From 2017 to 2018, he semi-retired, focusing on familial responsibilities while associated with Husband & Father Inc. Prior to this, he served as a Senior Content Data Analyst at Cambridge Information Group / ProQuest for two years, and spent 14 years (2001 to 2015) as a Content Solutions Engineer at Ingram Digital Group. His earlier career includes a substantial 12-year tenure at Nashville Electrographics Inc. N.E.C.inc, specializing in digital image modification and pagination.
Educational Background and Certifications
Brian Crain's educational accomplishments include attending Middle Tennessee State University (MTSU), where he studied Effective Business Writing and achieved a certificate in 2008. He also holds an Electronic Engineering qualification from Nashville State Technical Institute, completed from 1987 to 1990. His foundational education was obtained at Stratford High School, where he studied from 1983 to 1987.
Industry Expertise and Skills
With over 30 years of experience, Brian Crain has developed extensive expertise in the digital content and technical support industry. His skill set includes technical support, data analytics, content solutions engineering, and digital image modification. His long-term commitments in his roles demonstrate a deep understanding of his field and a reliable track record in enhancing technical operations and content management.